Refund and Course Rescheduling Policy

We appreciate your  purchase of our courses. Our goal is to ensure that all users have a fulfilling experience as they explore, evaluate, and purchase our training programs, whether they opt for online or classroom-based learning.

Upon making an online purchase, you acknowledge and agree to abide by the terms and conditions outlined in our Refund Policy, as well as our Privacy Policy and Terms of Use. These policies govern your transactions when acquiring training courses through the Edu Creative website.

• Refund requests will not be considered valid if you have participated in the online classroom training for more than one session or if you have accessed/downloaded course material from the learning portal.
• Discounted courses are non-refundable.
• Refunds are not available for advanced certificate or Master programs. All enrollments and payments are considered complete and final.
• Failure of the delegate to attend the scheduled session will result in the forfeiture of any refund entitlement.
• Batch Deferral / Rescheduling Policy: In the event that a learner wishes to defer or reschedule their batch for any reason, they may do so by sending an email to support@educreativeonline.com. One complimentary batch deferral is permitted, with no additional charges. Learners may opt to defer to any cohorts commencing within the next 3-6 months from the initial batch’s start date. Batch deferral requests are limited to one instance, provided the learner has not completed more than 20% of the program. If a learner wishes to defer their batch for a second time, a batch deferral fee equal to 10% of the total course fees paid for the program, plus applicable taxes, will be imposed.
• Note : Please be advised that all refunds will be issued within a period of 30 working days following the review and approval of the respective request.

• Refunds are not available for Self Paced courses.
• Refunds will not be issued, and access will be terminated if it is discovered that the course has been shared with multiple users or if the intention of purchasing the course is to duplicate its content. In such cases, the account will also be promptly blocked.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at support@educreativeonline.com for questions related to refunds and returns.